Do you know what to do if your screen goes blank? What if you can't seem to close an application, or can't hear any sound from your speakers? Whenever you have a problem with your computer, don't panic!
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To troubleshoot is solving a problem or determining a problem to an issue. Troubleshooting often involves the process of elimination, where a technician follows a set of steps to determine the problem or resolve the problem. Below is a brief overview of the basics of troubleshooting a computer problem. Anyone can follow these steps to help identify or solve most computer problems. If the computer or display is not turning on, you can quickly determine that the computer has a connection or other hardware issue. Follow either of the links below for steps in troubleshooting these problems. If you're getting any error messages , write down the error and search for that error message. Computer Hope and millions of other Internet sites have documents relating to error messages that have steps on how to fix them. If the computer is acting strange, frozen , or encountering errors and can boot, reboot the computer.
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Troubleshooting is a systematic approach to problem solving that is often used to find and correct issues with complex machines, electronics, computers and software systems. The first step in troubleshooting is gathering information on the issue, such as an undesired behavior or a lack of expected functionality. Other important information includes related symptoms and special circumstances that may be required to reproduce the issue. Once the issue and how to reproduce it are understood, the next step might be to eliminate unnecessary components in the system and verify that the issue persists, to rule out incompatibility and third-party causes. Continuing, assuming the issue remains, one might next check common causes. After common causes are ruled out, the troubleshooter may resort to the more systematic and logical process of verifying the expected function of parts of a system. One common method is the split-half troubleshooting approach: With a problem resulting from a number of possible parts in series, one tests half-way down the line of components. If the middle component works, one goes to the middle of the remaining parts, approaching the end. If the test finds a problem at the mid-point, one does a split towards the start of the line until the problem part is found. The split-half process can save time in systems that depend on many components.